Welcome to the SRAM Shop FAQ! We’ve compiled answers to the most common questions about our premium cycling components, global shipping, and rider-focused services. Whether you’re tuning your gravel bike or prepping for an MTB race, we’re here to get you rolling faster.

About SRAM Shop

Who is SRAM Shop for?
SRAM Shop caters to performance-focused cyclists who demand:
  • High-quality drivetrain components (SRAM specialists)
  • Expedited global shipping for race-critical parts
  • Complete builds and maintenance kits for gravel/MTB
  • Professional-grade tools for bike mechanics
Our inventory is curated for riders who value precision engineering and reliable delivery timelines.

Product Questions

Do you carry complete groupsets?
Yes! Browse our Drivetrain Gears section for complete SRAM groupsets. We specialize in performance drivetrains for road, gravel, and mountain biking.
Are your bearings sealed for off-road use?
Absolutely. All bearings in our Bearings category feature:
  • Double-sealed designs
  • Corrosion-resistant materials
  • Gravel/MTB-specific lubrication
Why don’t I see suspension parts?
We focus on drivetrain and braking components (note: “Fourches” is French for forks – this appears to be a menu translation error). For full suspension service, check our MTB Maintenance tools.

Shipping & Delivery

How fast can I get brake pads before race day?
Choose Standard Shipping ($12.95 via DHL/FedEx):
  • 1-2 day processing in our Sacramento warehouse
  • 10-15 day delivery to most global destinations
  • Real-time tracking from dispatch to delivery
Pro Tip: Email [email protected] for expedited options.
Why does free shipping take longer?
Our free shipping option uses EMS for orders over $50:
  • Optimized for cost savings, not speed
  • Ideal for non-urgent bulk orders (like gravel camping gear)
  • Still includes full tracking and customs documentation
Do you ship to my country?
We ship globally except:
  • Certain Asian territories (due to distributor agreements)
  • Remote regions without reliable carrier service
Enter your address at checkout for real-time availability.

Returns & Warranty

What’s your return policy?
Rider-friendly returns:
  • 15-day window from delivery date
  • Items must be unused in original packaging
  • We cover return shipping for defective items
  • Email [email protected] to initiate
Are SRAM components covered by manufacturer warranty?
Yes, all genuine SRAM products include:
  • Standard manufacturer warranties
  • Serial number verification
  • Direct support through our certified shop

Payments & Security

What payment methods do you accept?
Secure global payments:
  • Visa, MasterCard, JCB
  • PayPal for faster checkout
  • All transactions are PCI-DSS compliant
Why was my card declined?
Common reasons include:
  • International transaction blocks (contact your bank)
  • Billing/shipping address mismatch
  • Order value exceeding security thresholds
We never store payment data – all processing is handled by secure gateways.

Technical Support

Need help installing components?
We offer:
Can you recommend gravel camping gear?
Our Gravel Camp specialists can curate kits including:
  • Compact multi-tools
  • Durable cutlery sets
  • Lightweight component spares
Email us your route details for personalized recommendations.

Still have questions? Our rider support team at [email protected] responds within 24 hours. We speak your language – literally and figuratively!

SRAM Shop – Precision Components. Global Delivery. Rider First.