Privacy Policy

At SRAM Shop (www.mtbmaintenparts.com), we treat your personal data with the same precision and care we apply to our cycling components. This Privacy Policy explains how we collect, use, and protect your information when you use our performance-focused e-commerce platform.

1. Information We Collect

Like selecting the right bearing for your bottom bracket, we only gather essential data:

• Order Details: Component selections, shipping preferences, and payment information (processed securely through PCI-DSS Level 1 certified systems)
• Rider Profile: Name, contact details, and shipping address (no more than needed to deliver your drivetrain parts worldwide)
• Technical Data: IP address, browser type, and device information (for optimizing your shopping experience)
• Usage Patterns: How you navigate our site (like tracking chain wear patterns to improve performance)

2. How We Use Your Data

We apply your information with the same purpose-built focus as our gravel components:

• Process transactions for bearings, brake components, and other performance parts
• Ship orders globally via our DHL/FedEx partnerships (excluding certain Asian/remote regions)
• Provide mechanic-level customer support through [email protected]
• Improve our product range and website functionality (like tuning a derailleur for perfect shifting)
• Prevent fraud with real-time screening (as critical as proper brake alignment)

3. Data Sharing & Disclosure

We handle your data with the same discretion as professional bike builders:

• Payment Processors: Secure partners like PayPal for transaction processing (we never store full payment details)
• Shipping Providers: Only necessary delivery information to DHL/FedEx
• Legal Requirements: When mandated by law (like recalling a faulty component)
• Service Providers: Carefully vetted partners who help maintain our site (held to our security standards)

We never sell your data to third-party marketers.

4. Data Storage & Security

Our security measures match the reliability of SRAM’s sealed bearing technology:

• PCI-DSS Level 1 certified payment processing
• Encrypted data transmission (SSL/TLS)
• Regular security audits (like checking spoke tension)
• Limited data retention – we only keep information as long as necessary

5. Your Rights

You maintain control, just like adjusting your cockpit components:

• Access your personal data we hold
• Request corrections to inaccurate information
• Delete your account data (excluding transaction records we’re legally required to keep)
• Opt-out of marketing communications
• Withdraw consent where applicable

Contact us at [email protected] to exercise these rights.

6. Cookies & Tracking

We use these technologies like a torque wrench – precisely and only when needed:

• Essential Cookies: For checkout functionality and account security
• Performance Cookies: To analyze component search patterns and improve our site
• Marketing Cookies: Only with consent, to show relevant product updates

Manage preferences via your browser settings or our cookie consent tool.

7. International Data Transfers

As a global retailer (excluding certain regions), we ensure proper safeguards when transferring data across borders, using standard contractual clauses where applicable.

8. Policy Updates

We may revise this policy occasionally, just like component updates. Significant changes will be communicated to registered users.